Privacy Policy

Thank you for choosing to visit Guaranty Health Solution’s website (www.guarantyhealth.com). Your privacy is very important to us. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit or interact with our Site and related services. By using the Site or Services, you consent to the practices described here and in our Terms and Conditions.

1. Information We Collect

We may collect information about you in a variety of ways. Below are the categories and types:

A. Personal / Identifying Information

Name, address, email address, phone number
Date of birth, gender
Insurance information, medical record numbers, provider information (if you become a patient or user of health services)
Payment / billing information
Health or medical information you submit or we receive in provision of health services
Account login credentials, user name, password

B. Usage / Technical Information

IP address, browser type, device type, operating system
Referring / exit pages, clickstream data, pages visited, time spent on pages
Cookies, web beacons, tracking technologies

C. Communications / Submissions

Messages you send to us (via contact forms, email, chat)
Comments, feedback, survey responses

2. How We Use Your Information

We use the collected information for various purposes, including but not limited to:

To provide, operate, maintain, and improve our Services
To communicate with you (e.g., respond to requests, send notifications, reminders, updates)
To process billing, insurance, payments, claims, and related financial transactions
To perform identity verification, fraud prevention, and security
To personalize content, recommendations, and offers
To comply with legal, regulatory, or industry obligations
To perform research, analytics, and reporting (in a de-identified / aggregated form when possible)
To enforce our Terms & Conditions, detect abuse, investigate issues

3. Sharing and Disclosure of Information

We do not sell your personal information. But we may share or disclose your information in the following circumstances:

With trusted third-party service providers and vendors who assist us in operations (e.g. hosting, data analytics, payment processing), under confidentiality obligations
With health providers, insurers, or entities involved in your care, when necessary to coordinate treatment, billing, or claims
With governmental, regulatory, or law enforcement authorities when required by law, subpoena, or to protect rights, safety, or property
In the event of a corporate transaction (merger, sale, acquisition, reorganization), subject to confidentiality safeguards
In aggregate or de-identified form, which cannot reasonably identify you
With your consent or as directed by you

If you are a resident in a jurisdiction with data protection laws (e.g. GDPR, CCPA, state privacy laws), we will comply with applicable rights (access, correction, deletion, portability, etc.) as required by law.

4. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar technologies to:

Enable site functionality and make navigation easier
Remember preferences, login, and form inputs
Analyze site usage and statistical trends
Serve targeted or relevant marketing / promotional content

You can typically manage or disable cookies via your browser settings, but doing so may limit some functionalities of the Site.

5. Data Security & Retention

We maintain technical, administrative, and physical safeguards to protect your information from unauthorized access, use, or disclosure.
We limit access to your personal data to those employees or contractors who need it to perform their job functions.
We use encryption (e.g., TLS/SSL) for data in transit, and may encrypt some data at rest.
We retain your data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or allowed by law.
When information is no longer needed, we will securely destroy or anonymize it.

6. Children’s Privacy

Our Site and Services are not directed to individuals under the age of 13 (or the applicable age of consent under local law). We do not knowingly collect or solicit personal information from children. If you believe we have collected such information, please contact us to remove it.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights:

To access or receive a copy of your personal information
To correct or update inaccurate or incomplete information
To request deletion or erasure of your data (subject to legal exceptions)
To restrict or object to certain processing
To withdraw consent (if the processing is based on consent)
To receive your information in a portable / machine-readable format
To opt out of direct marketing communications

To exercise any of these rights or make a request, please contact us (see “Contact Us” below). We may require verification of your identity before processing such requests.

8. Third-Party Links & External Sites

Our Site may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to those external sites. We encourage you to review their privacy policies before providing any personal information. We are not responsible for their content or practices.

9. International Data Transfers

If you are accessing the Site from outside the United States, your information may be transferred to, stored, and processed in the U.S. or other jurisdictions. By using the Site or Services, you consent to these transfers, which may have different data protection laws.

10. Changes to This Privacy Policy

We may revise or update this Privacy Policy from time to time. When we do, we will post the updated version with the date. If changes are material, we may provide additional notice (e.g. banners, email). Your continued use after changes constitutes your acceptance.

11. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your data, please contact:

Guaranty Health Solutions/ GHS
929 Government St.
Baton Rouge, LA 70802
(225) 290-7534
info@guarantyhealth.com

Last updated: 10/07/2025